Tele Consultation

PRPTeleHealth is a function that provides a medical or health consultation with our Rehab Specialist/Coach via via video chat on your mobile phone or your computer. In which you can skip the queue in the clinics and consult from wherever you are.

It is suitable for everyone who is seeking

• treatment for non-emergent medical issues; or
• advice or a second opinion on a pre-existing condition.

Video consultation is suitable for anyone > 21 years old and seeking treatment for non-emergency illnesses.

For patients < 21 years old, please ensure you have a parent/guardian present with you during the video consultation. The guardian has to show his/her valid ID (eg. NRIC, passport, etc) prior to commencement of video consultation.

Yes, you may. However, for the time being, all video consultations shall be in the English, Mandarin & Malay language only.

Mon to Fri: 10:00 am to 5:00 pm

(Extra Charges applies for BOOKINGS made after operating hours or Public Holidays)

Payment is made via this link (using your credit / debit card) prior to commencement of video consultation. A receipt will be emailed to you.

A video consultation is conducted real-time between a patient and a Rehab Specialist/Coach.

Once you have made payment & joined the queue, feel free to navigate away from to attend to other matters. You will be notify when the Rehab Specialist/Coach is available and initiates your video consultation.

At the start of your video consultation, your Rehab Specialist/Coach will verify your name and NRIC/FIN/passport number which you would have provided on registration. Your video consultation will be terminated (and you WILL BE CHARGED for the consultation) if your Rehab Specialist/Coach is unable to verify your identity.

Your Rehab Specialist/Coach will evaluate your presenting symptom(s) and/or pre-existing medical condition(s) and first determine based on his/her best assessment whether it is safe to proceed with a video consultation in the given circumstances.

If our Rehab Specialist/Coach determines that you are suitable for a video consultation, our Rehab Specialist/Coach will proceed to provide you with a diagnosis & physiotherapy treatment prescription (as appropriate). If our Rehab Specialist/Coach determines that you are unsuitable for a video consultation, our Rehab Specialist/Coach will inform you accordingly and will advise you to seek the appropriate follow-up actions for continuity of care before ending your video consultation.

As the duration of each video consultation varies, the waiting time will depend on the number of patients ahead of you in the online queue. PRPTeleHealth hopes to keep waiting times short and to ensure that everyone is able to see a Rehab Specialist/Coach within 30 minutes.

Conditions suitable for video consultation include but not limited to:

• Joint and spinal pain or injuries
• Chronic or acute pain
• Sports and muscle injuries
• Degenerative conditions
• Pre and post surgery
• Work Space Ergonomic Assessment & Ergonomic Advice
• Other conditions

Conditions that require emergency medical attention are not suitable for video consultation.

All appointments at PRPTeleHealth start with a ‘subjective assessment’, whereby you will be asked a series of questions designed to diagnose your injury, usually without even touching you. By the end of the assessment, Rehab Specialist/Coach should already have a clear idea of your probable diagnosis. The Rehab Specialist/Coach may then perform some tests to confirm this diagnosis.

At a typical Pain Relief Practice clinic setting, a session would generally include manual therapy & electrotherapy. While this is our preferred method of practice, if you are unable to attend your appointment due to illness, inconvenience or isolation, we are able to help you by educating you about your condition, identifying contributing factors such as lifestyle, as well as customizing a structured exercise program and self-release techniques to help your injury management until we can see you in the clinic again.

As part of our PRPTeleHealth consultation we can email you detailed exercise videos and descriptions, which can be conveniently accessed on your phone or computer.

If your Rehab Specialist/Coach determines that your symptom(s) and/or pre-existing medical condition(s) are NOT SUITABLE for a video consultation, your Rehab Specialist/Coach will let you know and will advise you on the appropriate follow-up actions for continuity of care which may include but are not limited to the following:

• going to a general practitioner or our clinic premises for a physical consultation
• going to the nearest Accident & Emergency department