FAQ — The Pain Relief Practice, Singapore

1. Who is The Pain Relief Practice and how long have you been operating?

The Pain Relief Practice has been providing physiotherapy services in Singapore since 2007. We serve both local and international patients and have received positive patient feedback on platforms, including 5 star Google Reviews.

2. What types of physiotherapy services do you provide?

We offer evidence-based physiotherapy care tailored for musculoskeletal pain conditions. Our treatment options include non-invasive therapies designed to support pain management and recovery, which may help some patients reduce their reliance on surgery or long-term medications.

3. Who can benefit most from your physiotherapy services?

Our services are suitable for patients who:

• Experience complex or persistent musculoskeletal pain

• Have not found sufficient relief from standard physiotherapy, chiropractic care, traditional medicine, or medications

• Want to avoid or delay surgery through non-invasive treatments

• Have difficulty performing exercises due to pain or injury

• Wish to use personal accident, travel, outpatient medical insurance, or company flexi benefits for treatment claims

4. What common musculoskeletal conditions do you treat?

We provide care for a broad range of conditions, including:

• Neck and shoulder issues such as frozen shoulder, rotator cuff injuries, and postural neck pain

• Back problems including slipped discs, sciatica, facet joint pain, and muscular strain

• Knee conditions like osteoarthritis, ligament injuries, and meniscal tears

• Hip and pelvis pain such as hip impingement and sacroiliac joint dysfunction

• Ankle and foot injuries including sprains and plantar fasciitis

• Wrist and elbow conditions including tennis elbow, carpal tunnel syndrome, and tendonitis

• Post-surgical rehabilitation and pain persisting after other treatments

5. Can I use insurance or company benefits to pay for physiotherapy at The Pain Relief Practice?

Many patients can submit claims under:

• Personal accident insurance (e.g., for injuries from falls or sports)

• Travel insurance (e.g., for pain or injury during or after travel)

• Outpatient medical insurance and company medical plans

• Company flexi benefits or wellness accounts

We assist patients with the necessary paperwork, including referral letters and medical reports, to help facilitate claim submissions. Please note that coverage depends on individual insurance policies, and patients should confirm details with their providers.

6. Do doctors refer patients to your clinic?

Yes, we receive referrals from medical doctors for patients seeking non-invasive physiotherapy options. Some patients also visit us for a second opinion before considering surgery or other invasive treatments.

7. What makes your clinic different from other physiotherapy providers?

• Over 18 years of experience in physiotherapy care

• Use of advanced treatment technologies such as the proprietary HotHeal Protocol, shockwave therapy, electrotherapy, and neuromuscular reactivation

• Official sponsorship of the Singapore Table Tennis Association (STTA), providing care to national athletes

• Support for insurance claims and company benefit documentation

• Convenient location at Shaw House, Orchard Road, near Orchard MRT and outside the ERP zone

8. Where is your clinic located?

We are located at Shaw House, Orchard Road, Singapore. Our clinic is within a short 3–5 minute walk from Orchard MRT and is outside the ERP zone, making it convenient for patients who drive.

9. How do I book an appointment?

You can book an appointment by calling or whatsapp: +65 9782 1601.